Refund & Returns Policy

We accept change-of-mind returns within 30 days of delivery, provided the jewellery is:

• Unworn and unused

• In its original condition

• Free from damage, marks or signs of wear

• Returned with its original packaging and tags, where applicable

For hygiene and product-quality reasons, we cannot accept change-of-mind returns for jewellery that has been worn, used, damaged or shows signs of wear.

Faulty or Incorrect Items

This policy does not affect your rights under the Australian Consumer Law.

If an item is faulty, unsafe, not as described, or otherwise fails to meet your consumer guarantee rights, please contact us. We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Sale Items

Sale items are eligible for change-of-mind returns where they meet the conditions above. Your Australian Consumer Law rights are not affected.

Return Postage

For change-of-mind returns, the customer is responsible for return postage.

Where an item is confirmed to have a fault covered by Australian Consumer Law, SoJew & Co. will handle return costs as required.