Refund Policy

At SoJew & Co., we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Refunds and Returns

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if the product you purchased:

• Is faulty or damaged

• Does not match the description provided

• Is not fit for the intended purpose

To be eligible for a refund or exchange, please ensure that:

• The item is returned within 30 days of purchase

• The item is in its original condition, unused, and with all original packaging and tags

Non-Refundable Items

Certain items are not eligible for a refund or exchange, including:

• Items that have been worn, used, or altered

• Earrings (for hygiene reasons)

• Custom or personalized items

• Sale or clearance items

How to Request a Refund

To request a refund or exchange, please contact our customer service team at sojew@sojewco.au with your order number and details of the issue. We will provide you with instructions on how to return the item.

Shipping Costs

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the refund to be processed.